Shipping

We do ship internationally and all around Malaysia

We are using our local courier service via poslaju, and for international orders kindly email us at orders@bokittapinfree.com for the rates.

Return Items

We accept all returned items that reach us within 3 days, do email us and let us know. SALE ITEMS are non-refundable/exchangeable
If you wish to return or exchange an item, please follow the procedure below:

• 1. Send us an e-mail to orders@bokittapinfree.com explaining the reason for your return. Remember to also provide us with your name, contact number, address and your order number.

• 2. After your request has been approved, we will send you an e-mail authorizing you to send us back the products. The email will also include the appropriate instructions and destination address. The products must be received unworn and in their original packaging.

For further information on returns and exchanges, send us email to orders@bokittapinfree.com

Is my information and payment secure?
At bokittapinfree.com, customer information is not shared with any third parties. We will only use your information to process your orders. We use ipay88 which is a reliable and well known payment gateway. For further information, kindly contact us.

The item I like is sold out. Do you restock items?
We usually have a turnover of new collections. Bokitta is always providing fresh new designs. However just let us know if there are any particular designs that you wish to have, and we will forward it to our HQ.

Can you let me know when an item has been restocked?
Unfortunately, we are unable to update individuals on restock (except in certain circumstances). We will update our website/FB/instagram regularly if there is any restock so do follow us and subscribe to keep yourself updated.

How do we wash our Bokitta scarves?
All our products have washing instructions attached. Bokitta scarves should be washed with similar colours. You may handwash in warm water, preferably with a mild detergent. Do not bleach. Do not tumble dry. Do not dry under direct sunlight. You can iron at low to medium heat (chiffon, silk or satin material to be steam ironed or ironed with a piece of cloth in between).

Can I be a dealer?
Kindly contact us for further information in becoming our dealer.

How do I contact your customer service?
We welcome any questions or comments.

You may contact us via email: info@bokittapinfree.com
We are also on FB : https://www.facebook.com/bokittamsia
and Instagram : bokitta_pinfreehijab
Alternatively you may also use our customer service form here

What happens if I forget my password?
If you forget your password, simply click on the “Forgot your password” link on the Sign In page. You will receive an email telling you how to retrieve your password.